Frequently Asked Questions
How long will my order take?
Depending on availability, please allow 10 to 12 working days from receiving your order to dispatch.
How long does it take to create a bespoke artwork?
Depending on the illustration chosen and time of year, a personalised print can take from 2 to 4 weeks, from briefing to completion.
Please ensure that you send the correct copy that you wish to appear in the illustration.
How much does the postage & delivery cost?
UK Delivery for orders within mainland UK:
If your address is non UK mainland or overseas please contact us for a quote as additional delivery charges will apply.
Overseas deliveries are subject to local import duties and taxes which are payable upon receipt. Any extra charges will need to be covered by the customer.
How do I pay?
You can pay by cheque or bank transfer. Please contact us by email or telephone with your order and payment preference, making sure that all the relevant information including the product, quantities, colour and styles is stated. We will let you know if the goods are in stock and the total cost of the order, including postage and packaging.
If you pay by cheque, please make your cheque payable to ‘Dominique Van Roey’ in pounds Sterling (£) only and send to:
42 Wesley Square
London W11 1TS
Returns, refunds & exchanges
We will exchange or refund any item you are not happy with provided they are returned in their original condition within 7 days of receipt.
We will offer an exchange or refund for faulty goods if you contact us within 10 days of delivery.
We are not responsible for return postage (unless the goods are faulty) or for packages that do not reach us, or that are damaged in transit. Please ask at the Post Office for a free certificate of postage.
Refunds or exchanges will be made to you within 30 days. Refunds will be credited to the original method of payment.
If an item you have received is damaged in transit, please inform us within 24 hours of delivery to arrange for a replacement to be sent.
Bespoke artworks cannot be refunded or exchanged unless faulty. You are responsible to check all the spelling at the pre-production stage.
All our wooden frames are hand made and include a mount that is either off-white or in a colour complementary to the artwork.
They come in black our white depending on the illustration.
All our t-shirts are Classic Fitted T-shirts and made of 100% Combed Cotton.
ETHICAL TRADE AND JUSTICE FOR WORKERS.